You like it or not, when you start sending emails, not all your addresses will be valid and when sending emails to invalid email addresses, these emails will return to you in order to notify you that the given email address is not valid anymore.
In order for AppMail to be able to catch these emails and take proper actions against them, you need to use a feature called bounce servers.
Bounce servers are actually regular email boxes that are used by AppMail in order to catch the returning emails and take proper actions. After creating a bounce server, make sure you associate it with a delivery server, otherwise bounce processing will not work.
Please note that delivery servers of type web API do not need bounce servers. The bounces are processed automatically through webhooks.
Related Articles
When using WEB API delivery servers, bounce processing doesn’t work.
If you are using the web api implementation for Amazon SES / Mandrill / Mailgun / etc and you find out that bounce processing doesn’t really work, below are potential reasons: 1. You are redirecting users from http to https. If that’s the case make ...
Delivery servers
Delivery servers are needed in order to send out all the emails from the application. Even if it’s about sending a confirmation email, an email campaign, a test email, you need a delivery server to actually make the delivery. AppMail comes with ...
Feedback loop servers
Every time when the Spam button is pressed by one of your subscribers, the email provider the subscriber belongs to, will send a notification related to that event. In order to receive such notifications, you should subscribe for such notifications ...
Delivery Servers Warmup Plans
Starting with the version 2.1.10 we added the delivery servers Warmup Plans feature, which was long requested by our customers. Some background on the "Warming Process" Delivery server warming is the gradual process of establishing a reputation as a ...
Delivery and Bounce logs, why you should monitor these!
Usually, we get a certain percent of support tickets related to sending issues and first thing that I do is to look in Backend > Miscellaneous > Campaigns Delivery Logs. This area contains a lot of information that tells you exactly how your sending ...