FAQ & Common Errors for Web Chat

FAQ & Common Errors for Web Chat

FAQ & Common Errors for Web Chat

  • Error: The web chat widget isn’t showing up
  • Error: “Message not sent because outside 30 days”


Error: The web chat widget isn’t showing up

The reason might be one of the two reasons below:

  1. · You didn’t whitelist your website domain
  2. You didn’t install the script to your website or landing page properly.

You can find the “Whitelist Domain” setting as per screenshot below:


 

To verify the script, you need to install on your website, you can inspect the webpage source code, and make sure the script is on the page.

Error: “Message not sent because outside 30 days”

Web chat channels will use cookies to identify the user. These cookies have an expiration date of 30 days. After 30 days, if the user hasn't visited your website and refreshed the cookies, the cookie(user) will expire.

Any message you are trying to web chat will not be able to be delivered to the user. And you will see this error in your error logs.

If you have requested the user to use SSO to login in the web chat, and connect the same web chat user with other social channels, you might still reach out to the user who is out of the 30 days window.


    • Related Articles

    • Facebook Channel Common Errors

      Facebook Channel Common Errors Facebook Channel Common Errors Error: “Unsupported post request. Cannot be loaded due to missing permissions, or does not support this operation” Error: “Sending payload: 2534015 (#100) Invalid message data” Error: ...

    • Slack as Unified Live Chat Inbox

      We are going to show you how the OCP app inside of slack works and how you can use it to basically get a unified live chat inbox directly inside of your Slack Channel. This is of course perfect when you don’t want your clients to have access towards ...

    • Jivo Chat Live Chat

      In this section, you will learn how to use Jivo Chat to handle all the live chats across all the 12+ social channels OCP supports. OCP support below social channels: Facebook Messenger Instagram WhatsApp Googel Business Messenger SMS Voice Slack Line ...

    • Freshchat Live Chat

      OCP now enables it users to integrate its livechat with Freshchat, increasing their productivity by combining Freshchat’s livechat feature with OCP ’s automations. Integrating Freshchat With OCP On OCP ’s dashboard, click on integrations tab, scroll ...

    • Front Live Chat

      OCP now allows its users to integrate the Front platform as a live chat integration option and users can allow their agents to chat with the customers from the familiarity of the Front platform. Front Integration will require you to upgrade to a ...