Flow Builder Overview

Flow Builder Overview

This section will give you an overall idea about how to use the OCP flow builder. You can open a flow and try side by side when you learn it.

 IMPORTANT - 💁 Please make sure you go through every detail on this page before you start building bots.


Flow, Sub Flow and Step

 

Flow Type

To begin with, you need to create a flow. Currently, OCP provides you with 11 types of flow:

 

Sub Flow Type

Flow consists of sub flows. There are 3 types of sub flow:

 

Step Type

Sub Flow consists of steps. There are 8 types of steps:


The differences among different types of flow are Flow Setup, Send Message Step and Question Step. Each channel has its own limitation of message types. For example, you can display a product gallery in Facebook Messenger while the SMS channel doesn't support that.


    • Related Articles

    • Navigation Bar, Sidebar & Flow Builder

      TIP - You might want to create a flow first, then open the flow side by side when you read the following instruction (Facebook flow used as an example). After entering a flow, this is what you will see: Navigation Bar On the top, there is a ...

    • Flow Builder (mini-app 2.0)

      You must be very familiar with the flow builder because it is just like your chatbot flow builder! There is no Send Message Step, Question Step or Send Email Step in Mini-App subflows. Set Action Failed This action type is used to fail a Mini-App ...

    • Overview (mini-app 2.0)

      Create New App Follow steps 1 to 7 in the above screenshot to create a version 2 app and enter the app builder. Process Overview Usually, an app is built in the following order: Steps What to do Steps What to do Settings set up basic app info Auth ...

    • Analytics Overview

      The OCP platform's analytics page provides a comprehensive overview of your chatbots' performance. The page is divided into several sections that include various metrics, filters, and visualizations to help you monitor and optimize your chatbots ...

    • Function Flow

      A function flow is a fantastic way of preventing you to create repetitive flows over and over again. Think of when you need ask for emails or phone numbers. With a function flow you will be able to send the user to that one flow, then once completed ...