GHL/Airchatty Live Chat Integration
OCP now lets its users integrate GHL/Airchatty as a live chat portal. This not only gives live agents more flexibility and comfort but also increases the access of GHL audience to channels that are not natively supported by GoHighLevel.
The current live chat feature supports all the channels which are supported by OCP . The channel limitations (such as 24-hour limit for Meta channels still apply the same).
Watch the video tutorial below to get a quick start:
Integration of GHL/Airchatty with OCP
On your dashboard, click on the Integrations tab. Scroll down till you see “GoHighLevel” under live chat tab. Connect your GHL/Airchatty account here.
You can also establish a connection by going into the Integrations tab, scrolling till you see the CRM tab, and then connecting your GHL/Airchatty account under CRM V2
After connecting your account, come inside the bot that you want to connect. Scroll down and select the Settings tab from the side scroll menu. Click on the Live Chat tab. Scroll down till you see “Live Chat Integration” and select “GoHighLevel” from the drop-down menu.
Transferring Flow From Bot Automations To Livechat
In order to transfer the bot from OCP automation to live chat in GHL/Airchatty, you will need to use two actions in combinations
Talk to Human/Pause Automation(mandatory)
Live Agent Notification(optional)
These two actions when used in succession will first pause the bot automation from proceeding further and then transfers to the agent in GHL/Airchatty live chat portal.
It's better to collect email and phone before transferring the flow over to GHL so that you still have access to the contact or user even after the 24-hour window is complete.
Also when the contact is created to Go High Level, the user’s phone & email will be sync to GHL/AirChatty.
The user if not created in GHL will be created, if the user already exist, only the contact is updated with relevant info
System Bot Commands
These are the commands you can type in the live chat portal of GHL to get relevant information regarding the user or automation status.
Command | Function |
/bot pause | Pauses the bot automation for 30 mins |
/bot pause [duration] | Pauses the bot automation for mentioned number of minutes (for eg “/bot pause 20” will pause the automations for 20 minutes |
/bot resume | Resumes the bot automations, this essentially transfers the flow back to OCP |
/bot status | Get current status of the conversation inside OCP |
/bot status [status] | Moves the conversation with user inside OCP to a folder (such as Done, Spam, Open etc) |
If you are replying to the customer, and received the user is out of 24 hour window. You can then use GHL built-in SMS or email to reach out to them.
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