How to get help?

How to get help?

In this help document, you will learn how to get help and also how to submit a support ticket.

OCP Knowledge base has very good documented help documents, you can find most of your answers here:

More and more content is added frequently.


YouTube Channel

We always publishes new videos about training, tutorials, feature releases, tricks & tips.

You can subscribe to our youtube channel, and always stay up to date.

​​

Submit a support ticket

You can submit a support ticket right in your dashboard.

We encourage you to submit the support ticket regarding the bugs you experience & account issues.

For the bug-related issues, we need detailed (and step by step) instructions or videos to understand the structure of the flow and the root cause of the issue to be able to provide a quick resolution.

To be able to provide effective and timely resolution, it is important that all Support emails include the following information;

  • Detailed description

  • Video (preferred) / Screenshots of the concern

  • Consent to confirm If you allow OCP Support to access your Workspace to investigate the issue and to conduct tests on your behalf.

In the OCP dashboard, you can find the "Email Us" link at the top right corner, under.



Please share the details requirements into the form, as shown in the screenshot below and submit the ticket.



    • Related Articles

    • How to get your business verified?

      Business verification allows you to get increased sending limits. Without verification, you can send messages to up to 50 unique numbers per day. After verification, the limit increases to sending messages to 1000 unique numbers per day. In order to ...

    • Get your API keys

      In order to use our partner APIs, you will need first to get your API keys. In your main workspace (the workspace has the white-label settings), you can go to the top right corner of your dashboard, and then click the API keys. And then you can give ...

    • Get all add-on pricings

      You can use the /partner/addons endpoint to pull all the add-on pricing under your custom domain. Currently, we have 4 add-ons offered by default. Extra bot Extra member Extra 1000 bot user Extra 10,000 bot user

    • Registering Phone Numbers

      You can register a business phone number using the App Dashboard when completing the steps in our Get Started document. If you didn't register a number when completing the steps in the Get Started document, return to the App Dashboard, go to the ...

    • Get all workspaces under your custom domain

      You can use the /partner/workspaces to pull all the workspaces under your custom domain. This endpoint will return an array of all the workspace under your custom domain.