In this section, you will learn how to use Jivo Chat to handle all the live chats across all the 12+ social channels OCP supports.

OCP support below social channels:

• Facebook Messenger

• Instagram

• WhatsApp

• Googel Business Messenger

• SMS

• Voice

• Slack

• Line

• Viber

• VK

• Intercom

• Jivo Chat

• WeChat

Benefits of using Jivo Chat:

The benefits of using OCP with Jivo Chat are that using chatbot automation & A.I(Dialogflow integration) can reduce the support ticket without triggering Jivo Chat.

You will be able to: 

• Reduce 80% of the support by filtering out support through chatbot automation & A.I 

• Receive & respond to customer inquiries across all 12 social channels 

• Build your smart chatbot with OCP visual flow builder & Google’s A.I
  
  

Connect Jivo Chat with 12+ Social channels

How to set up step by step(Video):

Check the below video to set up the Jivo Chat as a live chat agent step by step.

How to set up step by step(screenshot):

You will learn how to set up Jivo Chat to handle all the live chat support with OCP .

Below is the checklist you need to make it work.

Now, Let’s start to set this up.

Set up webhook URL from Jivo Chat to OCP

First of all, once you log in to your Jivo Chat dashboard, you will find the Chat API, and then click “connect”

And then in the below screen, add the channel name, put some value into the “Your webhooks server URL”, and then click “Add Channel”.

After you click “Add Channel”, you will be redirected to the below screen, you need to copy the webhook URL from Jivo Chat, and paste this webhook URL into OCP .

And then you can log in to the OCP dashboard, go to “Integration”, then select “Jivo Chat”, and paste the unique URL from Jivo Chat into the screenshot below.

And after you paste the webhook from Jivo chat to OCP , click save button, it will generate the webhook from OCP .

Next step, you need to set up the webhook URL from OCP to Jivo Chat.

Set up webhook URL from OCP to Jivo Chat

In the last step, you just generate the webhook in OCP , now you can go to Jivo Chat to replace that sample data/dummy data we provided in the previous step.

And now, we have set up the connection. we are ready to move to the next step. If the webhook from both sides is set up properly, once you click save in OCP , you will see the “Verified” in the live chat integration as per the screenshot below.

Set up a live chat agent to Jivo Chat(verified) in your channels

In every of channel OCP support, you can use Jivo Chat to handle the live chat. If you set up properly as per the instruction below, once you pause the automation in the flow builder, and then all the following conversations will send to Jivo Chat agents.

So in the channels, you can go to the “settings”, and then go to the “Live Chat” tab, and select “Jivoe Chat” from the dropdown list of Live chat integration.

Please note that, the Jivo Chat should be verified, It won’t work if the status is unverified.

Use Pause automation + Live Chat notification in the flow builder

This is the last step to set up the live chat transfer to Jivo Chat. In any of the flow builder, you need to first use the “Pause automation” in the basic action, and then connect with “Live Chat notification” in the flow builder, and then all the live chat will send over to Jivo Chat.

You can use this in any of the 12+ social channels we support.

Here is a screenshot of the flow builder.