We have released additional features to our Google integration where it is now possible to manage your Google reviews very easily directly inside your chatbot.

How to enable Google Permissions

Go to your Google integration by pressing Google on the left hand menu when on your OCP main Dashboard

If you already have a Google account connected then you need to reconnect to enable all the proper permissions. Just press the button “disconnect” in the top right corner.

No worries as you will not lose bot users if you do. After just press “connect” and log in with the preferred Google account. Make sure to give all permissions.

For the ones who it’s the first time just press the button “connect” and follow the login instructions.

Once done you will have enabled the permissions needed to start managing your Google reviews!

Managing your Google reviews

Now that the connection is done we can head into any chatbot you have set up and take a look at the actions available.

To get to the Google API actions just insert an action block -› add item -› advanced actions -› Google API

You will have access to 4 actions to choose from

• List Reviews: Get a list of all your reviews

• Get Review: Get information about a single review

• Reply to Review: Enables you to respond to a review

• Delete Review Reply: Enables you to delete a reply that has been made to a review

List reviews

Inside of this action you will be able to grab all the reviews your Google account has.

You can limit the number of reviews you want returned inside the payload you will get back. You can press the button “test request” to get sample data back.

If you like to map specific values you can just press on the circle to the left of the value you like to map as following

Once you have saved the value it will end in the overview below the sample data.

Get review

This action allows you to grab a single review from your Google business account. You will need to know the review id though in order to do this.

It is a similar payload to that of the first action but you will only get the specific review back.

Reply to review

Soon as you are ready to reply to the review you can do so very easily. Just insert your review id again and below that write your reply.

Alternatively you could also use ChatGPT to write your review.

Delete review reply

Our last action allows you to delete the reply made to a review. It is very easy to do so let’s have a look

You only have to insert your review id again and if you like to map the response you get back then press the button “test request”

Most likely you will then see a status code of 200 and a blank sample data overview.