Why my customer feedback request is not showing?

Why my customer feedback request is not showing?

To send a customer feedback request, please make sure that:

 

  • The user has interacted with you (your bot) within the last 24 hours (once feedback request is received they can provide the feedback within up to 7 days)




  • Do you have the correct privacy policy URL? You need a privacy policy URL of your own business, not one from OCP.  Also, make sure it starts with "https://". See screenshots below,


 For more details please check this Facebook Document: <click here>.


    • Related Articles

    • Customer Feedback (Facebook)

      A fantastic way inside the chatbot to collect feedback is to use OCP’s native module for this. It will allow you to gather not only feedback but also allows you to know when a user is not satisfied with the product or service you provide, which you ...
    • My Business Verification request was rejected- What to do now?

      If your request for business verification was rejected by the Facebook team, you should receive an email notification noting that the documents you attached didn't pass the verification process. On the new page, you will see your ticket/case number. ...
    • Why Telegram User Menu is not showing?

      While creating a Telegram user menu, the “Command” field can only have lower case characters that will ensure the user menu is visible. With upper case letters, the user menu will not be displayed in the chatbot but user menu commands will still be ...
    • Message Template Guidelines

      Templates Templates are used in template messages to open marketing, utility, and authentication conversations with customers. Unlike free-form messages, template messages are the only type of message that can be sent to customers who have yet to ...
    • Voice Channel

      The Voice bot is simply an automated voice response to calls and messages that streamlines the way customers interact with a company. It has been proven to be a vital tool in various businesses. Use Cases Customer Service: Voice Bot assists customers ...