In this doc, we'll help you connect your WooCommerce store in Alendei as well as setup messages for your store.

How to integrate your WooCommerce store with Alendei?

1. In Alendei Dashboard, go to Ecomm+

To connect your WooCommerce store with Alendei, go to the all-new Ecomm+ & click Store setup.

2. Enter credentials of your WooCommerce Store

Next, copy-paste your WooCommerce Shop Name, Shop URL, Consumer Key & Consumer Secret Key generated through WooCommerce & click Connect.

Kindly ensure that you enter the Shop name & shop URL in the below mentioned format only:

WooCommerce Shop Name format: Your Shop Name (e.g. Flipkart)

WooCommerce Shop URL format: https://yourshopname.com (e.g. https://flipkart.com)

3. WooCommerce store is successfully connected

If the details you entered are correct, you'll see the WooCommerce store status as Connected.

Next up, let's setup messages for your WooCommerce store.

How to set Ecomm+ messages for your WooCommerce Store

You can setup 2 automation flows for your WooCommerce store with Alendei, including:

• Abandoned Cart Flow
• Order Flow

Setting up Abandoned Cart Flow for WooCommerce Store

In WooCommerce, you can send only 1 abandoned cart message.

There are two parts to setting up the abandoned cart message for your WooCommerce store:

• First, you have to install & setup the WooCommerce Cart Abandoned Recovery Plugin in WooCommerce
• Second, you need to setup the message in Alendei

Steps to setup Abandoned Cart plugin in woocommerce

Step 1 Install WooCommerce Cart Abandonment Recovery Plugin

      1. Download the WooCommerce Cart Abandonment Recovery Plugin
      Download the WooCommerce Abandonment Recovery Plugin by clicking this link: https://wordpress.org/plugins/woo-cart-abandonment-recovery/

       2. Copy the WooCommerce Webhook URL from Alendei
      Login to your Alendei Dashboard 👉 Go to Ecomm+ 👉 WooCommerce Store👉 Copy the Webhook code.

      3. In WooCommerce Dashboard, go to Cart Abandonment
      Hover above the WooCommerce section & click on Cart Abandonment.

Note: If you don't see Cart Abandonment, try to reinstall the plugin.

       4. Go to Settings.
      Next, go to Settings inside your WooCommerce store.

       5. Disable Tracking & Exclude Email sending, as shown in the image.
      In the settings section, untick all the options under the Disable Tracking for section & enable all of the options under the Exclude email sending for section.

        7. Save Changes. That's it!
      Your WooCommerce Abandoned Cart flow is all set.

Step 2 Approve an Abandoned Cart Template message in Alendei

To setup your abandoned cart messages, you can access our message library in the "Setup Messages" section (as shown in the image below).

 Or

You can create a new abandoned cart message by Submitting a New Template.

Here is a sample message you can use:

Still thinking about it, {{1}}?

Can't get the Headway Bassheads 225 out of your head?🤔

Here's a 10% off code just for you: GROOVE10.

Make the Bassheads 225 yours now at just Rs {{2}}

Use it at checkout and make those Bassheads yours today!

CTA: Button title: Purchase now

Button Url: https://storeurl/{{3}}

The parameters {{1}}, {{2}} & {{3}} are $FirstName, $WOOCOMMERCE_OrderAmount & $WOOCOMMERCE_CheckoutUrl

The store URL can be found on the WooCommerce store or website

Once the message is created and approved, go to the abandoned cart flow, select the message, choose the duration after which the message should be triggered, and enter the values of the dynamic parameters mentioned above.
 

*Step 2 Setup Abandoned Cart Flow*

Once you've setup the Abandoned Cart Templates, go to Abandoned Cart Flow in Ecomm+ and click the pencil icon against the Abandoned Cart 1 message flow.

Step 3 Edit the message if required and enable the template. After clicking the pencil icon, you'll see an already-set abandoned cart template.

Here, choose the Abandoned Cart template you approved in the previous step.

 Step 4: Enable the Abandoned Cart Flow

If you follow all the above-mentioned steps accurately, your abandoned cart automation flow will successfully activate and help you recover 25–40% of abandoned carts for your WooCommerce store.

Setting up the Order Flow (For prepaid orders)

In WooCommerce, you get 4 events under the order flow, including: Order Confirmed, Order Cancelled, Order fulfilled & Order delivered

*Setting up Order Confirmed message*

The Order Confirmed message will trigger when the user makes an online payment for the order and the payment is captured successfully.

Follow the below-mentioned steps to enable the Order Confirmed flow:

Step 1. Go to the Order Flow and edit the Order Confirmed Flow

 Step 2. Submit New Order Confirmed message/ select existing Template. Here's a sample Order Confirmed message

✨ Order Confirmation: Payment Successful ✨

Hello {{1}},

Thank you for your purchase from [Store Name]! We're thrilled to let you know that your payment has been successfully received, and your order is now being processed. Here's a summary of your order details:

Order ID: {{2}}
Items: {{3}}
Total Amount Paid: {{4}}
Payment Method: Online Payment

We're working to get your order to you as quickly as possible.

Thank you for choosing [Store Name]

The parameters {{1}}, {{2}}, {{3}}, & {{4}} values are $FirstName, $WOOCOMMERCE_OrderId, $WOOCOMMERCE_LineItems & $WOOCOMMERCE_OrderAmount

Note: This message will be triggered only when the orders are marked as Order Confirmed. If you do not have a status as an order confirmed, kindly create a manual status in your WooCommerce store.

 Step 3. Enable Order Confirmed message

 
*Setting up an Order Cancelled message*

Step 1. Go to Confirmation Flow and edit the Order Cancelled Status Flow

Step 2. Submit New Order Cancelled Status message/ select existing Template. Here's a sample order cancelled message:

🚫 Order Cancelled 🚫

Hello {{1}},

We've processed the cancellation for your order. Here are the details for your records:

• Order ID: {{2}}
• Items: {{3}}
• Total Amount: {{4}}

Refund: Expect a refund within our standard processing time.

Thank you for considering [Store Name]. We hope to serve you in the future.

Once the message is created and approved, go to the Order flow 👉 Select the message and enter the values of the dynamic parameters as below.

The parameters {{1}}, {{2}}, {{3}}, & {{4}} values are $FirstName, $WOOCOMMERCE_OrderId, $WOOCOMMERCE_LineItems & $WOOCOMMERCE_OrderAmount

Note: To trigger this message, mark the order as cancelled in the WooCommerce store. The message will be sent once the order is marked as cancelled in the WooCommerce store.

Step 3. Enable Order Cancel Status message

*Setting up an Order Fulfilled message*

Step 1. Go to Confirmation Flow and edit the Order Fulfilled Flow

Step 2. Submit New Order Fulfilled message/ select existing Template. Here's a sample Order Fulfilled message:

📦 Order On Its Way! 📦

Hello {{1}},

Great news! Your order has been packed with care and is now on its way to you. Here’s what you need to know:

• Order ID: {{2}}
• Items: {{3}}
• Total Amount Paid: {{4}}
• Tracking URL: {{5}}

Thank you for shopping with [Store Name].

CTA: Button title: Track order

Button link: https://wa.Alendei.com/{{3}}

Once the message is created and approved, go to the Order flow 👉 Select the message and enter the values of the dynamic parameters as below.

The parameters {{1}}, {{2}}, {{3}}, {{4}} & {{5}} values are $FirstName, $WOOCOMMERCE_OrderId, $WOOCOMMERCE_LineItems, $WOOCOMMERCE_OrderAmount & $WOOCOMMERCE_PartialTrackingLink

Note this message will be triggered only when the orders are marked as Shipped

If you do not have a status as Shipped please create a manual status

 Step 3. Enable Order Fulfilled message

*Setting up Order Delivered messages*

Step 1. Go to Confirmation Flow and edit the Order Delivered Flow

Step 2. Submit Order Delivered message/ select existing Template. Here's a sample Order delivered message:

Hey *{{1}}*,

Great news🤩!

Your order is here.

Hope it is everything you wanted.

We look forward to serving you again.

Regards, *Your BrandName*

Once the message is created and approved, go to the order flow, select the message, choose the duration after which the message should be triggered, and enter the values of the dynamic parameters as below.

Once the message is created and approved, go to the order flow, select the message, choose the duration after which the message should be triggered, and enter the values of the dynamic parameters as below.

The parameters {{1}} value is $FirstName

Once the message is created and approved, go to the flow, select the message, choose the duration after which the message should be triggered and enter the values of the dynamic parameters as below.

Note that this message will be triggered only when the orders are marked as Delivered

If you do not have a status as delivered, please create a manual status

 Step 3. Enable Order Delivered message

WooCommerce Exclusive Alendei Attributes

Here are the exclusive WooCommerce attributes: 

1. $WOOCOMMERCE_Email: This attribute captures a user's email. E.g. test@gmail.com.
2. $WOOCOMMERCE_OrderId : This attribute captures the unique Order ID of a new order placed by the user.
3. $WOOCOMMERCE_LineItems: This attribute captures the list of items purchased (If multiple products are purchased) with comma separation. E.g. Soap, bodywash, toothpaste, etc.
4. $WOOCOMMERCE_OrderAmount: This attribute captures the amount paid by the user for an order.
5. $WOOCOMMERCE_OrderStatus: This attribute captures the order status, meaning whether the order is confirmed, delivered, refunded etc.
6. $WOOCOMMERCE_OrderDate: This attribute captures the date & time on which the order was created by the user.
7. $WOOCOMMERCE_PaymentMethod: This attribute captures the mode of payment of the user, meaning whether the order is COD or prepaid.
8. $WOOCOMMERCE_PartialTrackingLink: This attribute captures the unique pathway of the tracking URL. Combining this with your WooCommerce domain will give you the full tracking URL. E.g. WooCommerce Domain + Partial Tracking URL = Complete Tracking URL
9. $WOOCOMMERCE_CheckoutUrl: This attribute captures the complete Abandoned Checkout URL.
10. $WOOCOMMERCE_OrderKey: This attribute captures the Order key which acts as a unique identifier.
11. $WOOCOMMERCE_CouponCode: This attribute captures the Unique coupon code of an order