How to implement Chatbot through a Template Message?

Using Flow Builder, you can enable a Chatbot even through a Template message (valid only for Template messages with quick reply buttons). This means that clicking any of the buttons in the template message will enable the Chatbot. You can add Chatbot to up to 3 template messages in a single flow. You must create another flow to add a chatbot for more Template messages.

Note: Template messages with Click tracking enabled can't be used for Chatbot Automation.

1. Click "Choose Template" from the "Flow Start" element

Click Choose Template in the Flow Start element to enable Chatbot on a template message.

 

2. Select the preferred template and link the Template Message

You can choose the template message with Clickable buttons that you'd like to enable a Chatbot on and link it to the relevant element, as shown in the image below.

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