How to Set Fallback Intent for Your WhatsApp Chatbot?

How to Set Fallback Intent for Your WhatsApp Chatbot?

In the current beta phase, the WhatsApp Chatbot can only respond to queries as per the Chatbot. This means that if the user responds with a message that isn't included in the Chatbot, the Chatbot won't be able to provide a relevant response.

For such instances, you can set up a Fallback intent. A fallback intent will trigger whenever a user doesn't respond according to the flow.

Here's how to set a Fallback intent

1. Click on Fallback & Intents


2. Enter Fallback Intent

Next, add a message that will trigger the Fallback intent. You can set the Fallback intent as text, image, or video. Once you've set the fallback intent, press Done.




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