WebEngage is a customer engagement and retention platform designed to help businesses communicate effectively with their users across multiple channels—like push notifications, in-app messages, SMS, WhatsApp, email, web pop-ups, and more—from a single dashboard.

1.  Login to your WebEngage dashboard.
   
2. Click the  Add WhatsApp Service Provider or Plus icon on the top or click on the banner of the WSP at the bottom. In doing so, you will be prompted by a configuration modal. Select FlexiWaba from the first dropdown, WhatsApp Service Provider. 
   

2. Configuration Name 

1. In the Configuration name, add "FlexiWaba" 
   
2. Adding a name enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP. 
   

3. Add WhatsApp Business Number 

1. Kindly specify the verified phone number you'll use to send all your WhatsApp campaigns in this field. Here, you need to add your existing WhatsApp Business API number connected with FexiWaba. 

4. Regenerate & copy WebEngage Key 

Go to FlexiWaba Integrations WebEngage Regenerate Key/Copy Key 

5. Paste the Key into the WebEngage Dashboard 

Come back to the WebEngage Dashboard & paste the WebEngage key under API Key. After adding the API key, tap on Add WSP to add Marketing Platform as your WhatsApp Service Provider. 

6. Select your WebEngage server in FlexiWaba Dashboard 

7. In WebEngage dashboard, go to Integrations & click '+' to create a New Template message 

To create a WhatsApp Template message, go to Integrations & click '+' to create a new Template message. 

8. Configure the template exactly as it is in FlexiWaba App 

On the next screen, pick a pre-approved template message from FlexiWaba App that will be sent to a user. Add details like: 

1. WhatsApp Service Provider (WSP)- Here, choose FlexiWaba (Private). 
   
2. Template Type- Choose the message type you want to send. Here, we'll be sending a simple text message.
   
3. Template Name- Copy the Template Name exactly as it appears in FlexiWaba App & paste it here. 
   
4. Template Text- Copy the approved Template Message Text from FlexiWaba App & paste it here. 
   
5. Template Language- Choose the preferred language of your Template Message. 
   

After configuring these details, press "Add Template" 

Now, go to FlexiWaba & create a Template message with the exact same details. 

9. Ensure both templates are the same 

Make sure that all the fields including Template Type, Template name, Template text, language, Buttons & the Button text are the same as in the FlexiWaba Dashboard. 

10. Now, click on WhatsApp & press '+' to create a new campaign 

It's time to launch your first WhatsApp Campaign. 

Go to the WhatsApp section in the WebEngage app & click + to create a new campaign. 

Note: To send the Campaign, you need to choose the audience, pick a time to send the Broadcast & pick the template message. 

 11. Add variable values & press 'Save & continue' 

Next, add variable values that will replace the parameters ( {{1}} ). 

12. Verify campaign details & Launch the campaign 

Verify your Campaign details once & if everything seems fine, click 'Launch Campaign'. 

Note: To send the Campaign, you need to choose the audience, pick a time to send the Broadcast & pick the template message. 

 13. Message received on WhatsApp 

You just launched your first WhatsApp Broadcast by integrating WebEngage with FlexiWaba