Is the bot user limit per bot or for the workspace?

Is the bot user limit per bot or for the workspace?

Bot user limit is implemented on the workspace level and the resources (X number of users) are shared between all the chatbots created under the same workspace.

However, a secondary bot user limit can be set on per chatbot basis. This ensures that a chatbot does not consume more resources then allocated or intended.

 

For example;

you have a workspace with basic business plan and 1 additional chatbot with resources you have are as follows;

2 chatbots (FB & Insta) + 1000 bot users

You can setup user limits on both chatbots to ensure both chatbots only consume assigned number of bot users.

 

How to set bot user limits?


The process to set-up a rule to limit chatbot to X number of bot users is very simple and straightforward. We are using Facebook chatbot as an example but you should be able to follow the same steps for any chatbot channel you are using in your workspace.

When you open a Facebook chatbot, click on settings right at the bottom left corner (as shown in the image), then the first section is “Bot Users Limit”.

Once you decide and select a number, please click save in order for the settings to take effect.


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