Related Articles
Is the bot user limit per bot or for the workspace?
Bot user limit is implemented on the workspace level and the resources (X number of users) are shared between all the chatbots created under the same workspace. However, a secondary bot user limit can be set on per chatbot basis. This ensures that a ...
How does a Bot User Limit works?
If a standard plan has 1000 bot users limit, This includes people who interact with your chatbot via DM messages and comments. This limit is shared between all the chatbots created in a workspace. The limit of 1000 bot users is on workspace level ...
How to set up rules to automatically remove the bot user?
The process to set-up a rule to automatically remove bot users is very simple and straightforward. We are using Facebook chatbot for an example but you should be able to follow the same steps for any chatbot channel you are using in your workspace. ...
Why voice bot didn't call users?
If you are using an inbound webhook to generate a voice bot user and call the user, the user is successfully created but the phone call didn't fire, please check your geo settings in your Twilio account. Sometimes you will need to unlock the geo ...
Will the bot stop when reaching limits?
Unlike other chatbots in the market, we actually cares about you! Once your workspace consumes all bot user limits, the chatbots will not stop working. Rather OCP system will automatically start deleting old users with the longest last engagement ...