Registering 1-800 and Toll Free Numbers as WhastApp Number

Registering 1-800 and Toll Free Numbers as WhastApp Number

Businesses may want to register a 1-800 or other toll free number on the platform. These numbers are usually behind an Interactive Voice Response (IVR) system, however, which a WhatsApp registration call cannot navigate. Phone numbers behind an IVR system can be registered, but must be able to accept calls from international numbers and be able to redirect our SMS message or voice call to a real person.

To register a phone number that is behind an IVR system:

  1. WhatsApp shares with you 1 or 2 phone numbers that the registration call will come from.
  2. Create an allow list for these numbers. If you are unable to create an allow list for these numbers, add the phone number to your WABA and open a Direct Support ticket asking for the registration call phone numbers and include the phone number you are trying to register in the ticket.
  3. Redirect the registration call to an employee or a mailbox to capture the registration code.

Phone numbers behind an IVR system that are unable to receive registration calls are not supported.

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