Connect with Twilio

Connect with Twilio

If you are using Twilio, you can use this provider in SMS, Voice channel, also in the WhatsApp Channel.

Please note:

WhatsApp channel using Twilio don’t WhatsApp template message, List message, Product Catalog message, WhatsApp Flow.

Sign up & Get numbers

Take Twilio as an example. On their website, sign up, login in, then you will get to your dashboard:



Click "Get a Trial Number".


In the pop-up window, the number is shown on the upper left side, click "Choose this Number" or "Search for a different number". Then you have your own number!

Connect Twilio to OCP

In your Twilio account, copy the account SID and account Auth Token as per the screenshot below:



Now, go to OCP dashboard, and select Twilio as the provider,

  1. put your copied values in corresponding fields.

  2. click "Save".

  3. click "Add Phone Number" if you are building an SMS or Voice Bot, otherwise, “Add WhatsApp Number”.



Sync the numbers into OCP

Click "Add Number" in area 3 in the above picture after connecting your provider with OCP.


Thereafter, you are able to see all your connected numbers under the "Phone Numbers" page in "Integration".


Add new numbers from the drop-down list as below: ("Buy Number" is disabled at the moment)


After adding phone numbers:

  1. use the plus button to create new a flow.

  2. button 2 is for "Open Flow" of this phone number.

Set up Webhook for Twilio WhatsApp Sender

If you are using Twilio for WhatsApp channel as well, then you need to go to WhatsApp senders in Twilio, and then set up below webhook URL.




    • Related Articles

    • Twilio

      With Twilio you are able to create voice, SMS and WhatsApp chatbots. In order to connect your Twilio account go to the integration section from the left-hand menu and select Twilio. As you see you only need to insert two pieces of login details to ...

    • SMS bot not responsive(Twilio)

      If you have using Twilio for the SMS channel, and you find that the message isn’t deliveried. You can follow the below checklist: Check error log in OCP Check error log in Twilio Make sure Geo-permission is enabled in your Twilio account Sometimes, ...

    • Connect with Com.bot

      OCP now allows its users to connect WhatsApp numbers via Com bot. Com bot is a WABA service provider that provides on On-Premises as well as cloud API access to its users. Making an Account On Com Bot Visit https://www.com.bot/waba and create an ...

    • Connect with 360Dialog

      360dialog is a leading cloud communications platform that enables businesses to connect with customers across multiple channels. A key offering is their WhatsApp Business Solution Provider (BSP) service. As an official WhatsApp partner, 360dialog ...

    • Connect with WhatsApp Cloud API

      Connect with WhatsApp Cloud API Embedded signup is a convenient way to register your sender on the WhatsApp Business API directly from the OCP website. After registration, you can start using the API with the help of OCP to enhance your customer ...