SMS bot not responsive(Twilio)

SMS bot not responsive(Twilio)

If you have using Twilio for the SMS channel, and you find that the message isn’t deliveried.

You can follow the below checklist:

  • Check error log in OCP

  • Check error log in Twilio

  • Make sure Geo-permission is enabled in your Twilio account

Sometimes, you need to enable the Geo-Permission in your Twilio account, you need to select the regions and countries you will allow to send the message.

Please find more details about how to send international SMS message & enable geo-permission in your Twilio account:

 

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