OCP now allows its users to integrate the Front platform as a live chat integration option and users can allow their agents to chat with the customers from the familiarity of the Front platform.

Front Integration will require you to upgrade to a Skill Account. It is not available for Free Account

Integrating Front With Omni Channel Platform

On your OCP dashboard, click on the Integrations tab and then scroll down till you see “Front” under the Live chat section

In order to fetch API url and Front Token, login into your front account.

Fetching Front Token

On your front dashboard, click on the gear icon and type “api” in the search bar. Click on the “See all plugins and API”

Click on API Tokens and “Create a new token”

Select your scopes and create your token. Copy the Token by clicking on the copy icon and then paste it back into your OCP ’s dashboard. Copy the Token ID as well.

Fetching API URL

For API URL, copy the following url into you OCP

https://api2.frontapp.com/channels/{channel_id}/inbound_messages

This url is however missing a channel id. This channel id is basically the token id you previously copied. Replace the {channel_id} in the URL with your token ID and click on save.

Once verified, we know have to embed the webhook back into the Front platform.

Creating A Rule And Embedding Webhook

Inside front, click on the gear icon and then type into the search box “webhook” then click on Webhooks option.

Click on “Enable app”

Once done, type in the search box “rule” and then select “See All rules”.

Select your preferred inbox from the window that pops up.

Then click on “Add rule” and then “Build Custom Rule”

Select the trigger as “Inbound Message is received” and then select your inbox from the drop down menu.

From Then, select the “Send to a webhook” option and then paste your OCP ’s webhook into the field box.

Click on “create rule” and your Front Channel has been successfully integrated with OCP .