How to connect your phone number to your WhatsApp Business account

How to connect your phone number to your WhatsApp Business account


This article is intended for businesses and business solution providers that use the WhatsApp Business platform. If your business uses the WhatsApp Business app, don't follow the steps in this article.

To send and respond to messages, you need to connect a phone number to your WhatsApp Business account.


Remember that you'll need a developer to connect your phone number after completing the steps in this article. Once your phone number has been connected, it can't be deleted.



Note:

  • If you sign up through a business solution provider (BSP) using the embedded sign-up, you'll be asked to set up and verify your phone number as part of the sign-up flow. In that case, don't follow the steps in this article.
  • If your business uses the WhatsApp Business app, go to this article instead.

Before you begin

  1. Sign up for Meta Business Manager.
  2. Depending on how you'll get started with the WhatsApp Business platform:
    1. Create your WhatsApp Business account with your business solution provider
    2. Create a WhatsApp Business account as a business solution provider

Connect your phone number to your account

Here's how to connect a phone number to your WhatsApp Business account:

  1. Go to Business Manager and select your business.
  2. Click .
  3. Go to the Engage customer section.
  4. Click WhatsApp Manager.
  5. Select the WhatsApp Business account that you want to set up a phone number for.
  6. Navigate to the left-most menu and click Phone Numbers.
  7. Click Add phone number.
  8. In the Business profile section, enter your WhatsApp Business display name and the category of your business. Your customers will see the display name when they receive messages from you. Then, click Next.
  9. Enter the phone number for your business and choose how you'd like to verify your number. Then, click Next.
  10. Enter the verification code.
  11. Add the new phone number to your phone number list. The certificate for this phone number will be provided based on your current account status:
    1. If your business isn't verified, your display name is ready and the certificate is available for download immediately.
    2. If your business is verified, your phone number will be pending in review. Once it's been approved, you'll see a View button. You can click it to see the available certificate for the phone number.

Note: Display name review will no longer be needed to get started on the WhatsApp Business platform. However, if you look to increase messaging limits, you have to complete your business verification. Display name review will be initiated after the business verification has been completed. Businesses should still follow the display name best practices when adding a new phone number.

A developer can complete the connection process by following the instructions in the WhatsApp Business platform reference page.


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