How to migrate to Marketing Platform from your existing WhatsApp API Provider?
What can you retain after migrating from one WhatsApp API provider to another?
Registered phone number
Display name
Quality rating
WhatsApp Blue Tick status
Messaging limits
Previously approved high-quality WhatsApp template messages.
Approved high-quality templates are ready for use immediately after migration. These templates and do not require re-approval.
Interesting fact: Template quality rating does not get migrated as Meta creates a duplicate of the existing high quality templates so they are treated as fresh templates and hence do not have quality rating associated with them.
What Does NOT Get Migrated During WhatsApp API migration process?
The following items are not included in the migration process:
● Low-Quality, Rejected, or Pending Templates
● Chat History
● Message Insights
● Authentication Tokens
If retaining chat history is important, consider backing up data before migration from your current WhatsApp API provider
How Long Does Migration Take?
The entire migration process typically takes a few minutes. During the migration:
The Source WhatsAppBusiness API can continue sending and receiving messages.
Once the migration is complete, the Destination WhatsApp Business API can start sending messages immediately.
There’s no downtime, ensuring seamless communication.
Pre-requisites for WhatsApp API migration
Here are three pre-requisites you must meet to migrate from your existing WhatsApp API provider to Marketing:
Ensure your WhatsApp Business API and WhatsApp Business Display name are verified by WhatsApp.
2-Factor Authentication must be disabled
Your WhatsApp Business API number should be available for OTP verification via SMS or voice call.
There are 2 parts to the migration process. You need to:
Disable 2-factor authentication of your current WhatsApp API provider
Migrate to Marketing from your current WhatsApp API provider
Let's discuss both of these parts in detail.
Steps to Disable 2-Factor Authentication
1. Go to Facebook Business Settings & click 'WhatsApp accounts'
Now, click on WhatsApp accounts & choose the WhatsApp Business API account you wish to migrate to Marketing.
2. Go to Settings & click WhatsApp Manager
Next, in WhatsApp Accounts, go to settings as shown in the below image.
Here, you need to verify that your WhatsApp API provider is listed under the Payment Method.
If it's not there, don't worry! You can continue to the next step.
Now click on WhatsApp Manager.
3. Click the link under the Phone number
Now, you need to choose the Phone number you wish to migrate.
If you have multiple WhatsApp Business API accounts, choose the one you wish to migrate to Marketing
Note: If the phone number is not visible, go to your WhatsApp Business API provider & ask them to disable the 2-factor verification from their end.
4. Verify your Profile
Next up, verify your profile & click Two-step verification to disable 2FA.
5. Turn off the Two-step verification
Under two-step verification, click Turn off two-step verification to disable the 2 FA.
In case the Turnoff two-step verification button
6 Click the link received in your Business Mail
After clicking Turn off two-step verification, you'll receive an email on your registered email ID.
Find the link to disable 2-factor authentication in your registered email ID.
7. Click disable 2FA
Disable the 2-factor authentication by clicking the button Turn off two-step verification.
8. Connect with Marketing Support once done
Once the 2FA is disabled successfully, connect with Marketing support via Call, WhatsApp & email to complete the migration process.
What to do if the "Turn off two-step Verification" button is greyed out?
If you haven't verified your email in Business settings, you might find the Turn-off two-step Verification button greyed out.
To enable it, you need to verify your email.
Click the verification link that'll show on the page to enable the button.
After verifying your email, you'll see the 2-Factor Authentication button enabled.
Once the 2-step verification is disabled, you can easily migrate to the Marketing platform by following the steps listed below
Steps to migrate to Marketing Platform from your existing WhatsApp API provider
Tap "Migrate from Vendor" to migrate from your existing WhatsApp API provider
Click Apply Now
Tap Continue with Facebook
Next, tap "Get Started"
Tap on "Create a Business Portfolio"
Congratulations Your WhatsApp API is Live on Marketing
After verifying your number, just sit back and relax for a few minutes!!
Congratulations
If you perform all the above steps correctly, your WhatsApp Business API account will be successfully migrated to Marketing along with your existing Broadcasting limit!
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