How to transfer Chats from Chatbot to LiveChat Agent?

If the user doesn't get the answer to their query from the Chatbot & wishes to talk to a human, here's how you can set up the Chatbot to transfer the chat to a Live Chat agent.

1. Add a 'Talk to Human' button

To enable Chat transfer, you first need to add a Talk to Human button to your flow.

2. Link Request Intervention Element from Content Block

Pick the Request Intervention element from the content block to enable the chat transfer and link it with the Talk to Human button. Users who click the Talk to Human button will move into the Requesting tab on Live Chat page.

 

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